Policies at The Dress Gallery Boutique

Things You Need to Know

At The Dress Gallery Boutique, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

RETURN POLICY

All sales are final and can not be cancelled. No refund or exchange for change of mind.

Due to the Special nature of our merchandise, we are not able to accept returns for non faulty items, items which have been worn, or the tags removed under any circumstances. In addition our vendors are unable to cancel or make any changes once the order has been placed. Please be sure of the style, size, colour before submitting your order.

All garments are thoroughly inspected before dispatching to you-and images of the garment are documented for any manufacturing faults. 

Return policy applies under the following conditions: manufacturing faults- exchange is only available for same, style colour and size provided that the item has not been worn and the original tags are intact.

1- If you receive a faulty item and wish to proceed an exchange you must submit a request via email to us at thedressgalleryboutique@outlook.com within 24 hours of receiving your order and TDG will confirm if your request has been approved. Then you will be provided with a Return Authorisation Number (RAN). Items received without the RAN will not be exchanged or refunded. 

2- The dress must be shipped back to us within 2 days of receiving the return instructions. After this period the dress will not be accepted for return. All costs associated with shipping must be covered by the customer.

3-Once the return item is received TDG will inspect and check the following;

  • item must be unworn

  • original tags must be attached

  • all original packaging must be included

  • We will not accept return if the item is marked, smells of perfume or cigarette or any other odour.

4- When all conditions are met at the discretion of the TDG policy we will firstly attempt to exchange your item for the same style, colour and size. If the item is no longer available we are  happy to offer you a refund. Your refund will be processed within within 3 business days. Depending on your financial provider it may take up to 7 business days for your refund to appear on your account after refund is processed.

SALE ITEMS

No returns, refunds, or exchange available on sale items. The sale dresses are sold as is, any defects are part of the dresses sold at a discounted price.

GENERAL

The Dress Gallery Boutique reserves the right to add, modify or change any information on our site at any time without notification.

By ordering from thedressgalleryboutique.com, you agree to all our terms and conditions on our website. 

AUSTRALIA CUSTOMERS SHIPPING

Express Shipping and signature on delivery is provided within Australia for a flat rate of $15AUD.

No deliveries are made on public holiday or public holidays.

Also take a note for possibilities of slight delays during COVID-19 with Australia Post which might be out of our control.

INTERNATIONAL CUSTOMERS SHIPPING

We ship worldwide! We use DHL for international orders with tracking and signature on delivery.

Orders will be shipped for a flat rate of $49.95AUD.

Please note : The prices within the online store does not include overseas duties and other custom charges you may incur. These costs are imposed by your local customs office and are outside our control. TDG is not responsible for these extra charges.